IT Front Office
Serena products for the IT Front Office help IT organizations improve engagement with the business. Serena helps IT capture business requests in a unified portal, prioritize all IT demand, and provide analytics across the entire IT lifecycle. The Serena products below fulfill your IT front office solutions:
Serena Request Center
Serena Request Center provides your IT organization with a solution to help create a contemporary, new face of IT. It can serve as the single point of contact between your customers and your IT organization and as the single entry point into your service desk or other SBM-powered applications.
Serena Demand Manager
Serena Demand Manager provides IT organizations a fast, easy, and intelligent way to prioritize and fulfill all IT demand. Key capabilities include collaborative scoring, voting, and resource estimation to help IT assess the scope of business requests. Serena Demand Manager also provides what-if portfolio analysis to quickly model various scenarios and help IT select the optimal group of initiatives.
Serena Dashboard
The Serena Dashboard provides IT organizations rapid insight into their end-to-end IT processes, including KPIs and dashboards that are specifically designed for Application Lifecycle Management (ALM) and IT Service Management (ITSM). The Serena Dashboard offers metrics and dashboards are easy to deploy and update – no matter how frequently you may change your tools, processes and IT metrics.



