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Develop
Application Lifecycle Management »
Serena automates end-to-end application development by helping organizations efficiently capture all demand from their stakeholders, easily manage changes to requirements and software configurations, and repeatedly deploy releases with confidence. Serena has helped thousands of organizations make dramatic improvements to their application development, including greater visibility, faster time to market, higher stakeholder satisfaction, and lower costs.

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Release
Application Release Management »
Serena Release Manager helps organizations plan, control and automate the deployment of all approved and validated application changes into test, pre-production, and production environments. With Serena Release Manager, you can automate the release management process, secure the path to production, deploy software with confidence and integrity, and be audit ready – all while improving production availability.

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Service
IT Service Management »
Serena Service Manager is a revolutionary process-based approach to IT Service Management (ITSM). Serena helps IT organizations reduce total cost of ownership (TCO) by easily configuring processes to match the way they deliver services, cut issue resolution times with complete visibility across integrated processes, and improve user satisfaction and agent productivity with a centralized IT request center.

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Serena Service Manager does exactly what we need it to do. It is extremely comprehensive and provides an interface that is both easy for us to use and also customize, when needed. The other products that we looked at were too rigid and didn’t offer the level of flexibility we required. Price and deep reporting capabilities also played an important role in our decision to go with Serena – the competition didn’t come close.

It was very powerful to be able to show the art of the possible within a week rather than having to wait three months to see a solution. By automating the process with SBM, the time to respond to service requests was reduced from 6 weeks to 6 minutes.

With Serena Dimensions, we are lowering costs and reducing risk, which supports the top line objectives of the company.

Any time we look at using SBM, we ask the question, ‘will this process change or expand?’ If the answer is ‘yes,’ then we absolutely use SBM to automate the process. We have evaluated other tools and we cannot find anything that is as flexible to let us make changes on the fly like SBM.

We've solved a number of problems with ChangeMan ZMF, including standardized and enforced processes, streamline application lifecycle, improved compliance, increased efficiency and better communications. This translates to greatly improved products and happier staff.

Making our processes around software development, change management and audit tracking more efficient was a necessary investment for us. With Serena, we have been able to achieved our efficiency goals and provide better quality information back to the business.

We looked across our development processes to see how we could enhance best practices and streamline our efforts, and what products were available to support these activities. Serena's vision for orchestrated ALM was the best fit for our own requirements around development and release management.

Serena allows us to do development cheaper, faster and better than ever before. Orchestrated ALM improves our visibility and give us the ability to measure cycle time and rework throughout the application delivery process.

With Serena, we were able to deploy Service Request Management, Incident Management, and Problem Management and set up training for our 200 local, remote, and overseas users, including advanced training for our Service Desk analysts – all within 90 days.

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