IT should forget about development. That’s the main message we received from a recent Serena survey of 957 IT professionals in multiple industries and countries. Many said that even with all the advances in mobile and cloud technologies, application development was doing relatively well. However, the “bookend” processes of managing requirements and releases were a much bigger problem.

Out of a scale of 1 to 4, with 4 being “Excellent,” here’s how the survey respondents rated the different Application Lifecycle Management (ALM) processes:

• Development management: 2.78
• Demand management: 2.74
• Release management: 2.65
• Requirements management:
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Take a look at this quick 6-minute video of SunGard’s Quinn Lanus talking about why they selected Serena Service Manager over ITSM solutions such as BMC Remedy, ServiceNow and others.

SunGard is a leading software and technology services company with more than 20,000 employees serving 25,000 customers across 70 countries. SunGard Institutional Asset Management is an application

Here comes DevOps!  But how and why is DevOps forming; and what is it providing?  Of course, DevOps is Application Development (Dev) and IT Operations (Ops) teams working together to deliver the needs of the business.

Why DevOps?  With online applications being the business, enterprises cannot afford long delays in application development and application enhancement.  Every new feature that can be delivered can generate additional income; and the sooner that feature is

I am happy to report that the Doug Serena, CIO webisode series, viewable on our YouTube channel and at Serena.com/DougSerenaCIO, has exceeded the 2,000 view milestone. The initial episode alone has been viewed a thousand times.

We created Doug Serena, CIO to educate people about the benefits of Orchestrated IT in a fun and fresh way.  The results have been gratifying, both anecdotally and

At Serena, we pride ourselves on staying on top of relevant trends and application development issues in all the major markets. Thus we often run targeted surveys to dig deeper into the behavior of a select market. We ran one such survey at our annual Federal User Group meeting held last month in Washington, DC to learn more about the application development priorities and key issues that IT teams from the US Federal Government sector are facing. Serena has a long and successful history of exceptional Federal Government implementations, so the data

The heart of xChange 2012, Serena’s Global User Conference, is the breakout sessions.  But the soul of xChange is the customer presentations. I am thrilled to announce that, as of today, you can submit your ideas for presentations online through an SBM workflow (of course!).

This year we are looking for topics in the

For my first trip to mainland China I was lucky enough to go to Shenzhen. Just a short ferry ride from Hong Kong, Shenzhen is an ultra-modern city with incredible architecture, broad boulevards and super-efficient infrastructure.

I was in China to work with a technology component manufacturer who was looking to overhaul their development processes and toolsets. They need

Episode five, the finale to the popular docudrama Doug Serena, CIO, airs on Monday, April 9^th, concluding the case study of an intrepid IT leadership team’s quest to transform their company from endangered to dominating.

Last week, in episode four, the tension between “Team Doug” and “Team Brad” grew to a boiling point as the release date for Millennium quickly approached. We were also introduced to Doug’s “kids”, and the important trip to India he and his wife hoped to take to

It was with great pleasure I attended a vibrant Federal User Group last week. With so many advances and improvements in the past 12 months, Federal agencies and system integrators showed enthusiastic interest in the evolution of our Orchestrated ALM solutions – Requirements Manager, Development Manager and Release Manager. Within the Federal government, as in many enterprise IT organizations, there is a continued need to drive efficiency and transparency across both Application

I am thrilled to report that two Serena solutions have been named finalists for the prestigious 2012 Network Products Guide Best Products Awards:

• Serena Service Manager for the IT Products and Services for Service Delivery category;
• Serena Release Manager for the Application Delivery category.

Winners